EXPERIENCE
Web Content Specialist / UX Researcher & Designer — Department of Parks & Recreation, M-NCPPC
REMOTE – March 2020 - March 2024
- Created, managed, and maintained content for organization’s website, pgparks.com (CivicPlus & WordPress)
- Completed web requests from internal and external users in timely and professional manner
- UX/UI design for page layouts, icon design, accessibility, image optimization, and overall consistency.
- Planned, conducted, analyzed, and presented UX research for web products.
- Audited web content to ensure ADA requirements and WCAG 2.2 standards were met.
UX Researcher & Designer (Graduate Capstone Project) — Library of Congress
REMOTE – September 2020 - May 2021
- Worked with a team of fellow graduate students to discover new audiences and develop new ways of interacting with the Library of Congress' digital collection of historic newspapers, Chronicling America (ChronAm).
Education Coordinator — Baltimore Museum of Art
BALTIMORE, MD – January, 2016 - March 2020
- Managed museum’s mobile tour website, BMA Go Mobile
- Created in-gallery interpretive tools allowing visitors to deeply explore artworks.
- Researched, organized, and implemented a city-wide survey for residents to inform exhibition & program planning.
- Coordinated public and private programs bringing thousands of visitors to the museum yearly.
- Oversaw interns and volunteers conducting surveys of exhibitions and research projects.
Administrative Assistant — Monument Sotheby’s International Realty
BALTIMORE, MD – September 2015 - January 2016
- Administrative support for real estate agents, brokers, and office managers.
- Managed front desk operations including walk-in clients, phones, and email.
- Created social media posts regarding listings and open houses.
Administrative Assistant — TIAA
CHICAGO, IL – December 2014 - May 2015
- Administrative support for Branch Manager, Directors, and Advisors.
- Coordinated client appointments, portfolios, and meetings for Advisors and Directors.
- Managed travel, accommodations, and expense reports for Branch Manager, Directors, and Advisors.
Server & Bartender — Four Corners Taverns Group
CHICAGO, IL – October 2011 - December 2014
- Served and bartended in a fast-paced environment.
- Lead trainer for all new servers.
Education Intern — The Art Institute of Chicago Museum
CHICAGO, IL – January 2012- May 2012
- Assisted with family programs, museum tours, and studio space.
- Ran a self-created public program for the family programs department.
EDUCATION
University of Maryland (UMD), College Park — M.S., Human- Computer Interaction
2021
School of the Art Institute of Chicago — B.F.A
2013
